Paddle is the merchant of record for FormFlow paid plans and handles refund requests, payment disputes, and chargebacks.
1. Requesting a refund
You may request a refund through paddle.net or by emailing info@formflow.digital with the billing email and transaction reference. Do not send card details.
2. Eligibility
Requests made within 14 days of the original purchase or renewal will be reviewed under Paddle's standard refund process and any mandatory consumer rights that apply. Approval may depend on usage, prior refunds, fraud signals, and applicable law.
3. Cancellations
Canceling prevents future renewal and leaves paid access active through the current billing period. Cancellation does not automatically refund the current period, close the FormFlow account, or delete forms and submissions.